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 On-line appointment booking

 

Following our recent practice survey, the action plan which has been agreed with the Patient Participation Group is to have a permanent campaign to raise awareness of the on-line appointment booking system.  Individual feedback from members of the Patient Participation Group  have included :



    1. Younger patients should be encouraged to book on-line, this age range may have access to PCs, smart phones and tablets.

 

    1. I find the new online system excellent for just about everything.  More people should use it instead of the telephone, and more people of my age (75) should get involved on-line.

 

    1. Increased on-line appointment booking would relieve pressure from the phone system.

 

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