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Order by 6 pm on weekdays and collect your repeat prescription 2 working days later, after 2 pm.



For example : repeat prescriptions ordered on a Monday by 6 pm will be ready on Wednesday after 2 pm,

(excluding Bank holidays).



If your medication needs to be re-authorised by the doctor, it will take longer to process.


Due to the high volume of telephone calls received, the reception team are unable to check whether repeat prescriptions are ready within the two working day time frame.



Kingsway Medical Centre are following advice from Hartlepool & Stockton Clinical Commissioning Group (CCG) and will no longer prescribe the products listed below which are available to be bought from community pharmacies.




Analgesics for short courses including Migraleve tablets

Antifungal nail paints

Antihistamines for hayfever

Nasal sprays for hayfever and congestion

Antimalarial drugs

Complementary therapies, herbal supplements and homeopathy

Cough and cold remedies

Dental products

Glucosamine and chondroitin

Haemorrhoid preparations

Headlice treatment and prevention

Infantile colic products e.g. Colief, Infacol, gripe water

Lactose-free milk (these differ from milks used to treat proven Cows Milk Protein Allergy)

Lutein and other antioxidant eye vitamins

Omega-3 and other fish oils

Probiotics (except VSL#3 for ileoanal pouchitis)

Rubefacients (heat rubs)


Vitamins and minerals

SystmOnline can now be accessed via the above link as well as the link on the latest news page.


To use this service, please ask a member of the reception team for more details.  You will require a user name and password - proof of identification is required.


The practice does not accept telephone requests for medication


Patients will be able to order medication by one of the following options :

  1. Using SystmOnline medication ordering 
  2. Many chemists offer a free service; they will request and collect your prescription, and deliver your medication to your home, if requested - ask your local pharmacist for more information.
  3. By post - using the right hand side of your prescription, tick the items you require.  If you enclose a SAE, we will return the prescription to you by post.
  4. At the surgery - using the right hand side of your prescription, tick the items you require.  (If the surgery is closed, please use the post box, this is situated to the left hand side of the main entrance/window.  The post box is emptied each working day.)


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