COVID-19

Patients who have a high temperature/fever or a new continuous cough are NOT to come down to surgery but access more information via https://111.nhs.uk/covid-19

Following the Prime Minister's update on 16th March - this guidance now extends to whole households - if there is someone in your household displaying symptoms of COVID-19 you are to self isolate for 14 days. 

Updated - 23rd March 2020

There will NOT be a routine phlebotomy clinic at Kingsway Medical Centre until further notice

To protect our patients and staff, we are making the following changes:

We ask that no patient attends the practice unless they have an appointment booked (advised by a doctor or nurse), or are handing in a sample to be tested.

All other patients will be asked to leave the practice if they attend for any other reason, and advised to contact the surgery on 01642 553738 to discuss their query further.

Important Change - please read - Patients are not allowed to collect their prescriptions from the surgery. The British Medical Association has advised that electronic prescriptions should be the default method of providing prescriptions. Patients who do not have a nominated pharmacy should be asked to do this. If a paper prescription is required then it must be collected by their chosen pharmacy.  Therefore, please either

Nominate a pharmacy to receive prescriptions electronically

OR

Arrange for the pharmacy of your choice to collect the paper prescription from the practice.

When collecting medication - there could be a delay in prescriptions being dispensed.  Please allow a minimum of 2 hours to save you a wasted trip/minimise queues and to collect between the times of 10 am - 12 pm and 2 - 4 pm (2 pm - 6 pm if a 100 hour pharmacy)

Rescue Packs

We have been made aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions).

We would like to reassure you that patients who suffer with severe respiratory conditions already have these in place (along with the instructions how to use them). Oral steroids are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor or respiratory specialist nurse.

Please do not contact your GP practice for a rescue pack unless this is something that has been previously agreed and prescribed by your medical team. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 or call 111 (online services should be used as a first choice) before doing anything else.

GP APPOINTMENTS

ALL GP face to face appointments currently booked are cancelled. If you had an appointment booked with a GP, our reception team will be contacting you to advise you of your options.

Do not attend the practice unless a GP has contacted you and advised you to attend the practice.

We are offering telephone appointments with the doctor, alternatively patients can complete an e.consultation - Following the link below :

If you are expecting a call from the doctor, this could be from a withheld number as our GPs may be working from home.

NURSE APPOINTMENTS (PRACTICE NURSE/NURSE PRACTITIONER/HEALTH CARE ASSISTANTS):

If you have a routine appointment currently booked with a Practice Nurse or HCA, you should consider your appointment cancelled from Wednesday 18^th March until further notice, unless we have contacted you to say otherwise

PRESCRIPTIONS

Please request your repeat medication via the online service or register for the NHS app.

If you use the right hand side of your prescription to order medication – please post this in the surgery letterbox (to the left of the main surgery windows). 

Important Change - please read - Patients are not allowed to collect their prescriptions from the surgery. The British Medical Association has advised that electronic prescriptions should be the default method of providing prescriptions. Patients who do not have a nominated pharmacy should be asked to do this. If a paper prescription is required then it must be collected by their chosen pharmacy.  Therefore, please either

Nominate a pharmacy to receive prescriptions electronically

OR

Arrange for the pharmacy of your choice to collect the paper prescription from the practice.

We would also be grateful if you would allow 72 hours from the day you request your prescription, to collect your medication, and please avoid ringing either the surgery or the pharmacy to find out if this is ready, this will help us keep our telephone lines open for emergencies. Our local pharmacies are also experiencing a high demand for their service at present.

CONTACTING THE PRACTICE

Understandably, our practice is experiencing a high number of telephone calls from patients concerned. Our reception team are working as quickly as possible to answer each call however, it would be helpful if patients noted the following:

You do not need to contact the practice for advice if you are experiencing mild symptoms of Covid-19. You should follow the guidance at https://111.nhs.uk/covid-19 The advice being provided on this website is the same advice you will be provided with from the practice.

A number of patients have asked about testing for Covid-19. We do not have kits or provide testing for Covid-19. Only patients currently being admitted to hospital are being tested if deemed appropriate.

You should dial 999 if you are experiencing severe breathing difficulties.

ISOLATION NOTES - advice from the Department of Health  :

Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work.

As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes.

For the first seven days off work, employees can self-certify so they don’t need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used to provide evidence of the advice to self-isolate.

People who need to claim Universal Credit or Employment and Support Allowance because of coronavirus will not be required to produce a fit note or an isolation note. More details on coronavirus and claiming benefits can be found here.

The notes can be accessed through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.

REQUESTS FOR SICKNOTE EXTENSIONS:

The practice will issue sick note extensions BUT you will be unable to collect these until instructed to do so via our website. Sicknotes awaiting collection will be posted out.  Moving forward from Monday 23rd March, all sicknotes will be sent electronically by email.

Sicknotes awaiting collection - these will be posted out.  Moving forward from Monday 23rd March, all sicknotes will be sent electronically by email.

We are seeing a surge in e.consult requests at 8 am - please note you can complete an e.consult request anytime in the day or night, the facility is available 24 hours a day.

Patients can self-refer to some services without seeing a doctor first.

Please note we do not routinely prescribe antibiotics

The Pharmacist can give advice for minor conditions such as:  

The Dentist can offer advice regarding Toothache/abscess