All patients need to wear a face covering when you visit the surgery. This can be a mask, a scarf or snood, whatever works for you.
Please do not contact the surgery about your COVID19 vaccination.
We need to keep the telephone lines open for patients who need healthcare urgently
When it is your turn, we will be in touch about an appointment.
Patients with a new continuous cough OR fever OR loss of/change in smell or taste are NOT to come down to surgery. Patients can access more information via https://111.nhs.uk/covid-19
Patients who are isolating should not go out of their house during the period of their isolation.
Any patient who provides false information to gain a face to face appointment will be removed from the practice list.
To protect our patients and staff, we are making the following changes:
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Kingsway Medical Centre is open and if you need to see your GP, please ring us on 01642 553738 or arrange a telephone appointment online.
You can also call NHS 111
Please do not come to the surgery unless you have an appointment.
If you are waiting for a check-up, please be assured we will be in touch
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
We are offering telephone/video appointments with the doctor, alternatively patients can complete an e.consultation following the link below :
Phlebotomy Clinic at Billingham Health Centre
To comply with social distancing - there is no longer a drop in phlebotomy clinic at Billingham Health Centre. Appointments now have to be made for patients attending the Phlebotomy Clinic at Billingham Health Centre
Contacting the Practice
Understandably, our practice is experiencing a high number of telephone calls from patients concerned. Our reception team are working as quickly as possible to answer each call however, it would be helpful if patients noted the following:
You do not need to contact the practice for advice if you are experiencing mild symptoms of Covid-19. You should follow the guidance at https://111.nhs.uk/covid-19 The advice being provided on this website is the same advice you will be provided with from the practice.
A number of patients have asked about testing for Covid-19. We do not have kits or provide testing for Covid-19. Only patients currently being admitted to hospital are being tested if deemed appropriate.
You should dial 999 if you are experiencing severe breathing difficulties.
Recovery from COVID19 - information can be found on : http://www.yourcovidrecovery.co.uk
Patients can self-refer to some services without seeing a doctor first.
Patients are able to self-refer for counselling. The website,
www.wecantalk.org lists organisations which provide free counselling.
CAMHS, The service for Children and Young People accept self referrals. Telephone CAMHS on 01642 368400
Stockton Recovery CGL - Drug and/or Alcohol problems Tel 01642 673888
Termination of Pregnancy
Patients are able to self-refer to discuss termination of pregnancy.
Appointments can be arranged by ringing:
North Tees Hospital - 01642 624 233
James Cook Hospital - 01642 282 424
Please note we do not routinely prescribe antibiotics
The Pharmacist can give advice for minor conditions such as:
Bites and stings
Cold or flu
D & V
The Dentist can offer advice regarding Toothache/abscess
(Site updated 26/04/2021)