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The surgery will be closed from 12 Noon on Wednesday 18th of May 2022 for Staff Training


Patients, staff and visitors must CONTINUE to wear face coverings in healthcare setting 

Update on the COVID-19 Vaccination programme - 22 03 2022

It is now recommended that you book your Covid-19 Vaccinations online.

This can be done for any of the following:

  • 1st and 2nd doses for people aged 12 years old and over.
  • Boosters for people aged 16 years old and over, plus at-risk children aged 12 to 15 years old.
  • Spring boosters for people aged 75 years old and over, plus people aged 12 years old and over with a weakened immune system.
  • Additional primary doses for people with a severely weakened immune system aged 12 years old and over.

Book a Covid-19 Vaccination Now

See more about the vaccination programme in Tees Valley including the vaccination services:

Walk-in availability in Tees Valley:

Click here to find availability of walk-in clinics.   

Frequently asked questions.

Main web page and booster calculator.

Facebook page where new clinics and covid information is updated daily.

You can find further information on the Covid Vaccination programme here

And you can find further guidance and support here. 

Please note we have a Zero Tolerance Policy. 

The surgery team is working extremely hard.  We will not tolerate abuse towards our team.

Why GPs are needing to work differently

Patients with a new continuous cough OR fever OR loss of/change in smell or taste are NOT to come down to surgery.  Patients can access more information via 


Patients who are isolating should not go out of their house during the period of their isolation.

Any patient who provides false information to gain a face to face appointment will be removed from the practice list.

People in England who have been fully vaccinated against COVID-19 can use the NHS COVID Pass to demonstrate their COVID-19 status.

If you’re aged 18 or over, you can get an NHS COVID Pass for domestic venues and events.

If you’re aged 16 or over you can get an NHS COVID Pass for travel abroad but you should follow the entry requirements of the country you are travelling to.

A full course is currently two doses of the Moderna, AstraZeneca or Pfizer vaccine, or one dose of the Janssen single-dose vaccine. Vaccine status will be available through the NHS COVID Pass service from: 

  • the NHS App which you can download from app stores 

  • the NHS website 

  • 119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose (or one dose of the Janssen single-dose vaccine) more than 5 working days ago. It may take up to 5 working days for the letter to arrive.

Kingsway Medical Centre is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

If you are due to travel soon and need your name updating on your medical records to match that of your passport/covid pass etc, please attend the surgery with proof of your identification i.e marriage certificate, this will not be taken over the phone.

Your records will then be updated to reflect your name change, please however note that we can make changes but have absolutely no control of how long these take to update your covid passes etc.

Please give 28 day notice for any changes you wish to be made also please note that this is not critical work and will not take precedence over medical care.



Phlebotomy Clinic at Billingham Health Centre

To comply with social distancing - there is no longer a drop in phlebotomy clinic at Billingham Health Centre.  Appointments now have to be made for patients attending the Phlebotomy Clinic at Billingham Health Centre

Contacting the Practice

Understandably, our practice is experiencing a high number of telephone calls from patients concerned. Our reception team are working as quickly as possible to answer each call however, it would be helpful if patients noted the following:

You do not need to contact the practice for advice if you are experiencing mild symptoms of Covid-19. You should follow the guidance at The advice being provided on this website is the same advice you will be provided with from the practice.

A number of patients have asked about testing for Covid-19. We do not have kits or provide testing for Covid-19. Only patients currently being admitted to hospital are being tested if deemed appropriate.

You should dial 999 if you are experiencing severe breathing difficulties. 

Suspected COVID19 - Important information to keep you safe while isolating at home

Recovery from COVID19 - information can be found on :

Recovery advice following COVID19

Exercise leaflet after COVID19

Psychological Support following COVID19

Self care for patients with COVID19

Patients can self-refer to some services without seeing a doctor first.


Patients are able to self-refer for counselling. The website,

Impact on Teesside - patients can self refer for free counselling

CAMHS, The service for Children and Young People accept self referrals.  Telephone CAMHS on 01642 368400

Stockton Recovery CGL - Drug and/or Alcohol problems Tel 01642 673888

Crisis Mental Health Emergency

Termination of Pregnancy

Patients are able to self-refer to discuss termination of pregnancy.

Appointments can be arranged by ringing:

North Tees Hospital - 01642 624 233

James Cook Hospital - 01642 282 424

Please note we do not routinely prescribe antibiotics

Parent or carer of a child under 5? Get the free NHS app, a new guide to help you look after your child's health. Search NHS child health on Google Play or the App Store.


The Pharmacist can give advice for minor conditions such as:  

 Feeling ill, seek advice from a pharmacist

Bites and stings
Cold sores
Cold or flu
D & V
Ear ache
Eye infection

Fungal infections
Head Lice
Nappy rash

The Dentist can offer advice regarding Toothache/abscess


(Site updated 03/05/2022)
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