Please be aware that we are struggling with absence due to COVID19 and long-term absence, affecting all the surgery team. This may mean services take longer. Please be patient with our team who are working extremely hard.
We want to improve access to our services, and we’d appreciate you taking the time to complete this brief survey to help us. This is the LINK to the survey
We are experiencing serious staff shortages. There may be some delays in our service. The team are working incredibly hard, however some things including prescriptions and answering the phones may take longer. Please accept our apologies. We appreciate your patience during this time.
Thank you, Kingsway.
Patients, staff and visitors must CONTINUE to wear face coverings in healthcare setting
For more information about Covid 19, CLICK HERE.
Please note we have a Zero Tolerance Policy.
The surgery team is working extremely hard. We will not tolerate abuse towards our team.
Phlebotomy Clinic at Billingham Health Centre
To comply with social distancing - there is no longer a drop in phlebotomy clinic at Billingham Health Centre. Appointments now have to be made for patients attending the Phlebotomy Clinic at Billingham Health Centre
Contacting the Practice
Understandably, our practice is experiencing a high number of telephone calls from patients concerned. Our reception team are working as quickly as possible to answer each call however, it would be helpful if patients noted the following:
You do not need to contact the practice for advice if you are experiencing mild symptoms of Covid-19. You should follow the guidance at https://111.nhs.uk/covid-19 The advice being provided on this website is the same advice you will be provided with from the practice.
A number of patients have asked about testing for Covid-19. We do not have kits or provide testing for Covid-19. Only patients currently being admitted to hospital are being tested if deemed appropriate.
You should dial 999 if you are experiencing severe breathing difficulties.
Patients can self-refer to some services without seeing a doctor first.
Patients are able to self-refer for counselling. The website,
Impact on Teesside - patients can self refer for free counselling
CAMHS, The service for Children and Young People accept self referrals. Telephone CAMHS on 01642 368400
Stockton Recovery CGL - Drug and/or Alcohol problems Tel 01642 673888
Termination of Pregnancy
Patients are able to self-refer to discuss termination of pregnancy.
Appointments can be arranged by ringing:
North Tees Hospital - 01642 624 233
James Cook Hospital - 01642 282 424
Please note we do not routinely prescribe antibiotics
The Pharmacist can give advice for minor conditions such as:
Bites and stings Chickenpox
Cold sores Cold or flu
Conjunctivitis D & V
Diarrhoea Ear ache
Eye infection Fever
Fungal infections Head Lice
Nappy rash Sinusitis
The Dentist can offer advice regarding Toothache/abscess
(Site updated 29/07/2022)