All patients need to wear a face covering when you visit the surgery.  This can be a mask, a scarf or snood, whatever works for you. 

New Telephone System

Please note, we are changing our telephone system. 

We will have a brief period of approximately 15 - 20 minutes without phone access on Thursday 26th November 2020.

Patients with a new continuous cough OR fever OR loss of/change in smell or taste are NOT to come down to surgery.  Patients can access more information via https://111.nhs.uk/covid-19

Patients who are isolating should not go out of their house during the period of their isolation.

Any patient who provides false information to gain a face to face appointment will be removed from the practice list. 

To protect our patients and staff, we are making the following changes:

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Kingsway Medical Centre is open and if you need to see your GP, please ring us on 01642 553738 or arrange a telephone appointment online.

You can also call NHS 111

Please do not come to the surgery unless you have an appointment.

If you are waiting for a check-up, please be assured we will be in touch

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

If you are expecting a call from the doctor, this could be from a withheld number as our GPs may be working from home.

We are offering telephone/video appointments with the doctor, alternatively patients can complete an e.consultation following the link below : 

Appointments

During the November lockdown period, should you require medical attention, please ring for an appointment or book online. Patients can also use our online consultation system.

We are currently operating a telephone triage system; you may have a telephone appointment with a clinician and, if required, face-to-face appointments will be offered.

We would like to reassure you that routine nurse appointments will continue to take place during November, including blood tests, immunisations, smear tests and blood pressure checks.

Shielding

Shielding will not resume during the current lockdown period. If you were previously advised to shield, or you are clinically extremely vulnerable, you must minimise your contact with others and follow government guidelines:

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Flu clinics

Flu clinics will continue to run as planned. If you have an appointment, please ensure you wear a face mask and adhere to social distancing. Please do not attend if you have any symptoms of, or have been in contact with anyone with, coronavirus.

Isolation/illness

Due to staff isolating, we are currently operating a reduced service in the surgery. Please refrain from calling the surgery unless it is an emergency. Appointments and prescriptions can be requested online.

As with the March lockdown, it is likely that there will be updates and changes over the coming weeks. We will strive to update our resources, and offer some support to help you thorough this unpredictable time.

Rescue Packs

We have been made aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions).

We would like to reassure you that patients who suffer with severe respiratory conditions already have these in place (along with the instructions how to use them). Oral steroids are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor or respiratory specialist nurse.

Please do not contact your GP practice for a rescue pack unless this is something that has been previously agreed and prescribed by your medical team. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 or call 111 (online services should be used as a first choice) before doing anything else. 

Prescriptions

Please request your repeat medication via the online service or register for the NHS app.

If you use the right hand side of your prescription to order medication – please post this in the surgery letterbox (to the left of the main surgery windows).

Important Change - please read - Patients are not allowed to collect their prescriptions from the surgery. The British Medical Association has advised that electronic prescriptions should be the default method of providing prescriptions. Patients who do not have a nominated pharmacy should be asked to do this. If a paper prescription is required then it must be collected by their chosen pharmacy. Therefore, please either nominate a pharmacy to receive prescriptions electronically OR arrange for the pharmacy of your choice to collect the paper prescription from the practice.

We would also be grateful if you would allow 72 hours from the day you request your prescription, to collect your medication, and please avoid ringing either the surgery or the pharmacy to find out if this is ready, this will help us keep our telephone lines open for emergencies. Our local pharmacies are also experiencing a high demand for their service at present.

When collecting medication - there could be a delay in prescriptions being dispensed. Please allow a minimum of 2 hours to save you a wasted trip/minimise queues and to collect between the times of 10 am - 12 pm and 2 - 4 pm (2 pm - 6 pm if a 100 hour pharmacy)  

Contacting the Practice

Understandably, our practice is experiencing a high number of telephone calls from patients concerned. Our reception team are working as quickly as possible to answer each call however, it would be helpful if patients noted the following:

You do not need to contact the practice for advice if you are experiencing mild symptoms of Covid-19. You should follow the guidance at https://111.nhs.uk/covid-19 The advice being provided on this website is the same advice you will be provided with from the practice.

A number of patients have asked about testing for Covid-19. We do not have kits or provide testing for Covid-19. Only patients currently being admitted to hospital are being tested if deemed appropriate.

You should dial 999 if you are experiencing severe breathing difficulties. 

Isolation Notes - advice from the Department of Health :

Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work.

As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes.

For the first seven days off work, employees can self-certify so they don’t need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used to provide evidence of the advice to self-isolate.

People who need to claim Universal Credit or Employment and Support Allowance because of coronavirus will not be required to produce a fit note or an isolation note. More details on coronavirus and claiming benefits can be found here.

The notes can be accessed through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.

Requests for sicknote extensions :

The practice will issue sick note extensions BUT you will be unable to collect these until instructed to do so via our website. Sicknotes awaiting collection will be posted out or sent electronically.

Recovery from COVID19 - information can be found on : http://www.yourcovidrecovery.co.uk

Patients can self-refer to some services without seeing a doctor first.

Please note we do not routinely prescribe antibiotics

The Pharmacist can give advice for minor conditions such as:  

The Dentist can offer advice regarding Toothache/abscess